REFUND & RETURNS POLICY

Last Updated: 26/08/2026

At TRANSCENDENCE, each Oracle Book, Card Deck, and related product is carefully prepared and packaged for our customers. Due to the nature of our products and the handling involved, we maintain the following refund and returns policy.

Order Cancellations

Orders cannot be cancelled once they have been processed for dispatch.

If you need to make a change to your order, please contact us as soon as possible after placing it. While we will make reasonable efforts to accommodate requests before processing, changes or cancellations cannot be guaranteed.

Returns & Exchanges

We generally do not accept returns or exchanges once an order has been delivered, except where a product is received damaged, defective, or incorrect.

For reasons such as change of mind, incorrect product selection, or personal preference, returns or exchanges are not available.

Refunds

Refunds are not available for:

  • Products that have been opened or used

  • Products damaged after delivery due to misuse or improper handling

  • Products damaged through normal wear and tear

  • Orders where the customer has provided an incorrect or incomplete shipping address

  • Change of mind or personal preference

  • Delays caused by courier or postal services

  • Digital products or downloadable content once access has been provided

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at:

Email: (TRANSCENDENCE customer support email)

Please include:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging, including any visible damage

  • A brief description of the issue

Our team will review the matter and, where appropriate, arrange a replacement or another suitable resolution.

Please do not return any product without first contacting us and receiving instructions.

Product Care

The TRANSCENDENCE Oracle Book and Card Deck should be handled and stored with reasonable care.

Damage resulting from misuse, accidental damage, exposure to moisture, improper storage, excessive handling, or normal wear and tear after delivery is not eligible for a refund or replacement.

Lost or Delayed Shipments

We work with trusted courier and postal partners. However, delivery times and transit conditions are outside our direct control.

If your order is delayed or appears to be lost in transit, please contact us.

We will assist in tracking the shipment and, where possible, coordinate with the relevant courier.

Shipping delays or courier-related issues do not automatically qualify for a refund.

Digital Products & Services

Digital products, downloadable content, online experiences, and other digital services are non-refundable once access has been provided or the service has been delivered, except where required by applicable law.

Refund Processing

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the refunded amount to appear in your account may depend on your payment provider or bank.

Contact Us

If you have any questions regarding refunds, returns, replacements, or your order, please contact us at:

Email: (TRANSCENDENCE customer support email)

We are committed to reviewing genuine product-related concerns fairly and helping resolve them as quickly as possible.